PAYMENT

There is no minimum order amount. We accept payment by most major Credit/Debit cards via the highly secure encrypted SagePay payment gateway or the popular PayPal service.  We do not store any of your card details on our servers. 

Sage Pay’s systems are scanned quarterly by Trustwave, an independent Qualified Security Assessor (QSA) and an Approved Scanning Vendor (ASV) for the payment card brands. Sage Pay is also audited annually under the Payment Card Industry Data Security Standards (PCI DSS) and is a fully approved Level 1 payment services provider, which is the highest level of compliance.

POSTAGE

We can ship to virtually any address in the world.

There is no minimum order and the postage is £2.50 for UK orders up to £35 in goods value. 

UK orders over £35 in goods value are posted for FREE. 

We try and post all orders within 1-2 business days but this is not guaranteed.  During promotions or busy periods, it may take longer.  If you would like guaranteed next day delivery, please choose the Special Delivery option at Checkout.

UK POSTAGE PRICES

We post all orders by either First Class Post, Recorded Delivery, Special Delivery or Parcelforce in the UK.  A signature is required for orders posted by Recorded Delivery, Special Delivery or Parcelforce.

Special Delivery is only available for orders placed before 12:00pm, Monday to Friday. Orders placed after 12:00pm on Friday will be posted on Monday unless the Special Delivery Saturday option is selected for your delivery. Orders over 2kg are not available to be sent using Special Delivery and will be shipped via Parcelforce service (an insured service that takes 3-5 days). We will notify you if you have selected Special Delivery and your order is over 2kg in weight.

INTERNATIONAL POSTAGE PRICES

RETURNS POLICY

You may return most items within 7 days of delivery for a full refund. We'll only pay the return shipping costs if the return is a result of our error (ie. you received an incorrect or defective item, etc).

How To Notify Us

If you need to return an item, simply login to your MY ACCOUNT area of our website, view the order using the "Complete Orders" link under the My Account menu (on the right). Then click the Return Item(s) button. We'll notify you via email of your refund once we've received and processed the returned item.

You should expect to receive your refund within 4 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via email of your refund once we've received and processed the returned item.